These Terms & Conditions apply when you engage Triple A Recovery Services (“we”, “us”, “our”) for NDIS supports and related services.

1) Services

We provide NDIS-related supports, which may include:

Support Coordination

Support Work

Community Access

Supported Independent Living (SIL)

Short Term Accommodation (STA)

Collaboration with Allied Health providers

Services are delivered in line with your NDIS plan, goals, and agreed supports.

2) Service Agreements

Where applicable, services are provided under a signed Service Agreement. The Service Agreement will outline:

Supports to be delivered

Frequency/roster (if relevant)

Price/rates and billing method

Cancellation rules

Changes and end-of-service process

3) Fees and Payments

Fees are charged in line with the NDIS Price Guide (where applicable) and your Service Agreement.

Billing may occur via NDIA (agency-managed), Plan Manager, or self-managed arrangements.

You agree to pay any applicable out-of-pocket costs (if any), only where agreed in writing in advance.

4) Cancellations and No-Shows

Your Service Agreement will set out cancellation rules and any applicable charges for late cancellations or no-shows. We will explain these clearly before services begin.

5) Communication and Contact

By engaging us, you consent to Triple A Recovery Services contacting you about your services and support delivery via:

Phone calls

SMS

Email

Other agreed messaging channels (e.g., WhatsApp)

We may contact you for:

Appointment confirmations and reminders

Roster updates

Service changes

Incident/safety matters

Invoices and service agreement administration

Coordination with your nominated supports (e.g., Support Coordinator, Plan Manager), where you have consented

You can tell us your preferred communication method at any time.

6) Privacy and Confidentiality

We handle personal information in line with our Privacy Policy. We only share information with third parties where:

you have provided consent, or

it is required/permitted by law, or

it is necessary to prevent a serious threat to health or safety

7) Changes to Services

We may need to adjust services due to staff availability, safety concerns, or other reasons. If changes occur, we will communicate promptly and work with you on suitable alternatives.

8) Safety and Respect

We are committed to safe, respectful services. We expect respectful communication in return. If there are serious safety concerns, we may pause or end services (with appropriate notice where possible).

9) Complaints and Feedback

If you have a concern, please contact us and we will respond within a reasonable timeframe. If you are not satisfied, you may also contact relevant external bodies (e.g., the NDIS Quality and Safeguards Commission).

10) Contact

Triple A Recovery Services
Melbourne, Victoria, Australia
Phone: 0497 817 295
Email: [email protected]
Website: https://www.triplearecoveryservices.org