Triple A Recovery Services respects your privacy and is committed to protecting your personal information.

1) What we collect

We may collect:

Your name, contact details, date of birth (if needed), address

NDIS details relevant to service delivery (e.g., plan management type, goals, supports)

Health or support-related information you share with us (only what is needed to provide supports)

Emergency contact details

Service delivery notes and records

Communication records (emails, messages, call notes)

Incident reports (if required)

2) Why we collect it

We collect and use information to:

Provide and manage supports safely

Communicate with you about your services

Manage rostering, appointments, and changes

Coordinate with your nominated representatives and providers (with consent)

Meet legal, regulatory, and NDIS requirements

Manage complaints, feedback, and incidents

3) How we communicate with you

We may contact you via phone, SMS, email, and agreed messaging channels for service-related reasons, including:

Confirming appointments

Changes to supports and rosters

Important service updates

Administration (service agreements, invoices, statements)

You can request:

A preferred contact method

Specific times not to contact you (where practical)

Communication through a nominee or guardian (if applicable)

4) Marketing messages

We will only send marketing or promotional messages if you have opted in (or where permitted by law).
You can opt out anytime by:

Replying “STOP” to an SMS (if applicable), or

Using an unsubscribe link (if applicable), or

Emailing [email protected]

5) When we share information

We may share your information with:

Your Plan Manager (for invoicing and payment)

The NDIA (where required for claims or compliance)

Your Support Coordinator, allied health providers, or other supports only with your consent

Authorised representatives (guardian, nominee)

Emergency services if there is a serious risk to health or safety

Regulators or bodies where required by law

6) Storage and security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Access is limited to people who need it to deliver supports and manage the business.

7) Access and correction

You can request access to your personal information or ask us to correct it by contacting:
[email protected]

8) Retention

We keep records for as long as needed for service delivery, legal, tax, insurance, and regulatory requirements.

9) Privacy concerns or complaints

If you have privacy concerns, contact us and we will respond within a reasonable timeframe.

10) Contact

Triple A Recovery Services
Phone: 0497 817 295
Email: [email protected]
Website: https://www.triplearecoveryservices.org